Home Case Studies Case 1: UPS Global Operations with the DIAD IV

Case 1: UPS Global Operations with the DIAD IV

Summary: How IT drives the UPS operation worldwide. Using smart people and smart technology, UPS delivers over 14 million packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases located in seventeen major data centers throughout the world.

Questions

  1. What are UPS "Smart Labels?" What role do they play in UPS operations? 
  2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. 
  3. What role does wireless communication play in the UPS systems? 
  4. How has information technology transformed the package delivery business? 
  5. How does UPS's investment in IT help it achieve the strategic business objectives?

Case 1: UPS Global Operations with the DIAD IV Case 1: UPS Global Operations with the DIAD IV Reviewed by Anees ur Rehman on 21:46 Rating: 5

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